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Flights It is the responsibility of the passenger to ensure that he/she is at the aircraft boarding gate on time. FHR and their representatives cannot be held responsible for any flight missed or delayed by any passenger using the lounge. Cancellation You cannot get a refund or amend a lounge booking less than 48 hours before the day of travel Missing: phone.
Aug 28, Often sites will allow you to book online but require a phone call to cancel. The prepaid rate offers the same cancellation policy as the “pay at hotel” option.
So in this case Prepaid does not mean non-refundable. Confirmed: Marriott Elite Credit + Estimated Reading Time: 5 mins. I have booked through the FHR website for quite awhile and have long felt that it was inferior and poorly designed, especially for a major company's website. I've learned to work with it but don't trust it and I follow-up on all cancellations by calling a phone rep (big pain). Your Platinum Cardfrom American Express will get 4 additional points (for a total of 5 points) on the first, on eligible air purchases of scheduled flights made directly with a passenger airline or through American Express Travel (via the phone by calling or online via airlineinform.buzz) per calendar year.
Booked a lounge access with FHR. Lounges closed due to Covid, yet Book FHR say they can only give me a credit note despite being unable to provide what I paid for and that if 'I' cancel, they will charge me £10 which I think is fraud.
Dreadful customer service. AVOID THIS COMPANY. Mar 09, Amex Fine Hotels and Resorts, also known as “Amex FHR” is a luxury hotel program that offers special perks at over world-class properties all around the world. The perks are very similar (and some are identical) to what you receive as a typical hotel elite member but the perks get even sweeter with free nights, hotel credits, and other.